Privacy Policy for LIVE TV

Effective Date: 7 September 2026

Coel Next Company Limited (“Company”, “we”, “us”, or “our”) respects your privacy and recognizes the importance of protecting personal data.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal data in connection with the LIVE TV service, including LIVE TV applications on supported televisions and devices, related websites, mobile-based account management functions, subscription services, payment functions, and other related services.

This Privacy Policy has been prepared in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (“PDPA”) and other applicable laws.

1. Personal Data Controller

The data controller responsible for personal data processed through LIVE TV is:

Coelnext Co., Ltd.
Tax Identification No.: 0735560007190

123/66 Moo 12, Rai Khing Subdistrict,
Sam Phran District, Nakhon Pathom 73210, Thailand

Tel: 096-996-6982
Email : info@coelnext.co.th
LINE Official Account: @320fzvxg

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data processed in connection with:

• Registration for LIVE TV

• LIVE TV Member accounts

• LIVE TV applications on supported televisions

• LG and Samsung television devices and other supported devices

• Free Trial

• Subscription and viewing Packages

• Payment and payment verification

• QR-code-based account management

• Device pairing

• Login and authentication

• Password reset

• Customer support

• Other related LIVE TV services

This Privacy Policy does not necessarily apply to websites, applications, or services provided independently by third parties, even where those services may be linked to or used together with LIVE TV.

3. Personal Data We Collect

Depending on how you register for and use LIVE TV, we may collect the following categories of personal data.

3.1 Account and Registration Information

We may collect:

• Username

• Mobile phone number

• Password-related authentication data

• Authentication information

• Registration date

• Account update date

• Account status

• OTP verification status

• Trial status

• Subscription status

• Account notes or other information reasonably necessary for administration of the Service.

Passwords and authentication credentials are handled using appropriate security measures. We do not disclose passwords to unauthorized persons.

4. Device and Technical Information

When you use LIVE TV through a television or other supported device, we may collect technical information necessary to identify, authenticate, manage, and secure the device, including:

• Unique device identifiers

• Television or device identifiers

• Application-generated device identifiers

• Device platform or operating system

• Device category, including supported LG and Samsung televisions

• Device registration information

• Connection information

• IP address

• Last connected IP address

• Login records

• Authentication records

• Date and time of connection

• Technical diagnostic information

LIVE TV uses this information to recognize registered devices, manage the number of authorized devices, provide access to subscribed Packages, maintain security, prevent misuse, and troubleshoot technical problems.

5. Package and Subscription Information

We collect information concerning LIVE TV Packages and subscription status, including:

• Current Package

• Package identifier

• Package activation date

• Package expiration date

• Free trial eligibility and status

• Subscription status

• Package purchase history

• Package renewal history

• Other information relating to entitlement to access LIVE TV.

We maintain a history of Package purchases and renewals to administer subscriptions, verify entitlements, provide customer support, investigate disputes, and maintain appropriate transaction records.

6. Payment and Transaction Information

When you purchase or renew a LIVE TV Package, payment transactions may be processed through third-party payment service providers.

LIVE TV may collect or retain information relating to payment transactions, including:

• Transaction or payment event identifiers

• QR-code payment creation events

• Payment status

• Payment confirmation

• Payment date and time

• Package associated with the payment

• Transaction reference information

• Information necessary to reconcile, verify, or investigate payment transactions

LIVE TV may receive payment status notifications or transaction events from payment service providers in order to determine whether a Package should be activated or renewed.

The Company does not necessarily receive or store all financial information submitted directly to the payment service provider.

Payment service providers may independently process personal data in accordance with their own privacy policies and applicable laws.

7. QR Code Pairing and Temporary Sessions

LIVE TV provides functions that allow certain account activities to be performed through a mobile device after scanning a QR code displayed on a television.

These functions may include:

• Registration

• Login

• Account authentication

• Device pairing

• Account management

• Password reset

For these purposes, LIVE TV may generate a temporary pairing session, authentication token, session identifier, or similar technical information.

The temporary session allows the television and mobile device to communicate securely with the LIVE TV service for the requested operation.

Such tokens or sessions may expire automatically after use, after completion of the requested action, or after a specified period.

We may retain relevant security or system records relating to such sessions where reasonably necessary for:

• Security monitoring

• Fraud prevention

• Troubleshooting

• Investigation of unauthorized access

• System administration

8. Information Collected When You Contact Us

When you contact LIVE TV or the Company, we may collect:

• Mobile phone number

• Account information

• Device information

• Details of your inquiry

• Technical problem information

• Communications with customer support

• Feedback

• Other information you voluntarily provide

We use this information to respond to inquiries, investigate problems, provide support, and improve the Service.

9. Sources of Personal Data

We may obtain personal data:

Directly from you

For example, when you:

• Register an account

• Enter your mobile phone number

• Verify an OTP

• Purchase a Package

• Scan a pairing QR code

• Contact customer support

• Provide information through the Service

Automatically from your device

For example

• Device identifiers

• IP Address

• Connection information

• Application activity

• Authentication records

• Technical logs

From service providers

For example

• Payment status

• Payment transaction events

• Payment confirmation

• Technical or infrastructure information required to provide LIVE TV

10. Purposes and Legal Bases for Processing

We process personal data only where there is an appropriate legal basis under applicable law.

Providing LIVE TV and Managing Membership

We process account, device, authentication, Package, and subscription information in order to:

• Register Members

• Authenticate Members

• Authenticate televisions and other devices

• Provide access to LIVE TV

• Manage Packages

• Manage Package expiration

• Manage free trials

• Manage devices associated with an account

• Provide features requested by Members

Legal basis: Performance of a contract or taking steps at your request before entering into a contract.

Processing and Verifying Payments

We process transaction and payment-related information in order to:

• Generate payment requests

• Receive payment status

• Verify successful payments

• Activate or renew Packages

• Reconcile transactions

• Investigate payment issues

• Maintain transaction records

Legal basis: Performance of a contract and compliance with applicable legal obligations.

Security and Fraud Prevention

We may process:

• IP addresses
• Device identifiers
• Authentication records
• Login records
• Pairing sessions
• Transaction records
• Technical logs

in order to:

• Protect Member accounts
• Detect unauthorized access
• Prevent account sharing or abuse
• Detect fraudulent transactions
• Prevent cyberattacks
• Protect LIVE TV systems
• Investigate security incidents

Customer Support and Troubleshooting

We process account, device, technical, and communication information in order to:

• Respond to Member inquiries
• Diagnose technical problems
• Investigate payment issues
• Restore access
• Resolve account problems
• Improve support services

Legal basis: Performance of a contract and legitimate interests

Improvement and Operation of LIVE TV

We may use appropriate service and technical information to:

• Monitor system performance

• Improve application stability

• Identify errors

• Improve device compatibility

• Improve user experience

• Improve security

• Plan improvements to LIVE TV

Where reasonably possible, aggregated or anonymized information may be used for statistical and analytical purposes.

Legal basis: Legitimate interests.

Compliance with Law

We may process or retain information where necessary to:

• Comply with accounting requirements
• Comply with tax requirements
• Respond to lawful requests from government authorities
• Establish, exercise, or defend legal claims
• Comply with court orders
• Fulfil other legal obligations

Legal basis: Compliance with legal obligations and legitimate interests where applicable.

Marketing and Promotions

Where required by applicable law, we will obtain consent before using personal data for electronic marketing or promotional communications that require consent.

You may withdraw such consent through the methods provided by LIVE TV or by contacting us.

Withdrawal of marketing consent does not affect your ability to use LIVE TV unless the relevant processing is independently necessary for providing the Service.

11. Persons or Organizations to Whom We May Disclose Personal Data

We do not sell Members' personal data.

Where reasonably necessary for providing LIVE TV or complying with law, personal data may be disclosed to:

Payment service providers

For processing payments, generating payment requests, confirming payments, and resolving payment issues.

IT and infrastructure providers

Including hosting, cloud infrastructure, network, security, database, telecommunications, monitoring, and related technology service providers.

Service contractors

Where they provide technical, customer support, maintenance, development, accounting, auditing, or professional services to the Company.

Professional advisers

Including auditors, accountants, lawyers, and consultants where reasonably necessary.

Government authorities and courts

Where disclosure is required or permitted under applicable law, court order, regulatory requirement, or lawful government request.

Other persons

Where:

• You have given valid consent
• Disclosure is necessary to protect legal rights
• Disclosure is necessary to protect the security of LIVE TV or its Members
• Disclosure is otherwise permitted or required by applicable law.

Where a service provider processes personal data on behalf of the Company, the Company will take reasonable measures to require the provider to implement appropriate confidentiality and data protection safeguards.

12. International Transfers of Personal Data

Some technology, infrastructure, cloud, or payment service providers used by LIVE TV may operate systems or process information outside Thailand.

Where personal data is transferred outside Thailand, the Company will take measures required under applicable data protection law to ensure that the transfer receives an appropriate level of protection or is otherwise lawfully permitted.

13. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may differ depending on the type of information.

Account and membership information

May be retained while the account remains active and for an appropriate period after termination where necessary for account administration, disputes, security, or legal obligations.

Package and transaction history

May be retained for the period necessary to maintain transaction records, provide customer support, resolve disputes, and comply with accounting, tax, or other applicable laws.

Payment Events

May be retained where necessary to verify payments, reconcile transactions, prevent fraud, resolve disputes, or comply with legal requirements.

Device and security logs

May be retained for a period reasonably necessary for security monitoring, troubleshooting, prevention of abuse, and investigation of incidents.

Pairing Sessions และ Temporary Authentication Tokens

Temporary tokens or sessions are normally retained only for the period necessary to complete the relevant operation and may automatically expire.

Related security records may be retained separately where reasonably necessary.

When information is no longer necessary, we will take reasonable steps to delete, destroy, anonymize, or otherwise process it so that it can no longer identify an individual, subject to applicable law.

14. Security of Personal Data

The Company implements reasonable technical and organizational measures designed to protect personal data against:

• Unauthorized access

• Unauthorized use

• Unauthorized disclosure

• Loss

• Alteration

• Destruction

• Other unlawful processing

Security measures may include, where appropriate:

• Access controls

• Authentication controls

• Secure password handling

• Session expiration

• System logging

• Network security

• Encryption or cryptographic protection where appropriate

• Restriction of access according to operational necessity

• Backup and recovery procedures

• Security monitoring

However, no electronic system, internet transmission, or storage system can be guaranteed to be completely secure.

Members should also protect their account credentials and should not disclose passwords, OTPs, QR-code pairing sessions, or other authentication information to unauthorized persons.

15. Your Rights under the PDPA

Subject to applicable law and applicable exceptions, you may have the following rights concerning your personal data:

Right of Access
You may request access to and a copy of personal data relating to you.

Right to Rectification
You may request correction of inaccurate, outdated, or incomplete personal data.

Right to Erasure
You may request deletion, destruction, or anonymization of personal data where the legal requirements for such a request are satisfied.

Right to Restriction
You may request that the Company restrict certain processing of your personal data where permitted by law.

Right to Object
You may object to certain processing, including processing based on legitimate interests, subject to applicable legal conditions.

Right to Data Portability
Where applicable, you may request personal data in a format that enables it to be transmitted or transferred in accordance with applicable law.

Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Right to Lodge a Complaint
You may lodge a complaint with the competent authority where you believe that processing of your personal data violates applicable data protection law.

16. Exercising Your Rights

To exercise your personal data rights or ask questions concerning this Privacy Policy, please contact:

Coelnext Co., Ltd.

Tel: 096-996-6982
Email : info@coelnext.co.th
LINE Official Account: @320fzvxg

The Company may need to verify your identity before processing a request in order to protect your personal data and prevent unauthorized access.

Certain requests may be refused or restricted where permitted or required by applicable law. Where appropriate, the Company will explain the reason.

17. Consequences of Not Providing Personal Data

Certain information is necessary for LIVE TV to provide the Service.

For example, if you do not provide information necessary for:

• Account registration

• Authentication

• Device identification

• Payment verification

• Package administration

we may be unable to create your account, authenticate your device, process your Package, or provide some or all LIVE TV services.

Information that is optional will be identified as such where appropriate.

18. Changes to this Privacy Policy

The Company may revise this Privacy Policy from time to time to reflect:

• Changes to LIVE TV

• New features

• Changes to data processing activities

• Changes to service providers

• Security requirements

• Changes in applicable law

Where changes are material, we will provide appropriate notice through LIVE TV, our website, application, or another appropriate communication channel.

The effective date shown at the beginning of this Privacy Policy indicates when the current version became effective.

19. Contact Information

If you have questions regarding this Privacy Policy or the processing of personal data by LIVE TV, please contact:

Coelnext Co., Ltd.
Tax Identification No.: 0735560007190

123/66 Moo 12, Rai Khing Subdistrict,
Sam Phran District, Nakhon Pathom 73210, Thailand

Tel: 096-996-6982
Email : info@coelnext.co.th
LINE Official Account: @320fzvxg