Terms and Conditions for LIVE TV Service
Effective Date: 7 September 2026
These Terms and Conditions (“Terms”) govern the use of the LIVE TV service provided and operated by Coel Next Company Limited (“Company”, “we”, “us”, or “our”).
Please read these Terms carefully before registering for or using LIVE TV. By registering for, accessing, or using LIVE TV, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
Definitions
“LIVE TV” or “Service” means the television streaming service provided by the Company through internet-connected televisions and other supported devices, including any related or additional services made available by the Company.
“Member” or “User” means a person who registers for or uses LIVE TV.
“Device” means a compatible television or other device authorized by the Company to access LIVE TV, including supported LG and Samsung television devices.
“Package” means a subscription or viewing package offered by LIVE TV, including trial, monthly, annual, promotional, or other packages that may be offered from time to time.
1. Scope of the Terms
These Terms constitute an agreement between the Member and Coel Next Company Limited regarding access to and use of LIVE TV, including the LIVE TV application on webOS, Samsung televisions, other supported operating systems and devices, and any related websites or services provided by the Company.
By accessing or using LIVE TV, the Member agrees to comply with these Terms, the applicable Privacy Policy, and other policies, instructions, procedures, or conditions made available through LIVE TV.
LIVE TV provides access to television programs and other content that the Company is authorized to distribute through internet streaming, subject to applicable licensing restrictions, packages, devices, territories, and other conditions.
2. Membership
Members must provide true, accurate, and current information when registering for LIVE TV.
Registration may require a mobile phone number, username, verification code (OTP), device registration, or other authentication methods provided by LIVE TV.
Members are responsible for activities conducted through their accounts and registered devices.
Members must not allow unauthorized persons to access their accounts or authentication credentials.
Members must promptly notify LIVE TV if they become aware of unauthorized access to their account or registered devices.
LIVE TV is provided for personal and private use only. Members may not resell, redistribute, commercially exploit, publicly display, or otherwise make the Service or its content available to third parties unless expressly authorized by the Company.
The Company may modify these Terms when reasonably necessary due to changes in the Service, applicable law, licensing requirements, security requirements, or business operations. Material changes will be communicated through appropriate channels.
Continued use of LIVE TV after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Members must have the legal capacity required under applicable law to enter into these Terms. Where consent from a parent or legal guardian is required by law, such consent must be obtained before use of the Service.
3. Service Details
Registration
Members may register for LIVE TV through supported registration methods, which may include a mobile phone number, username, OTP verification, television device registration, or QR-code-based pairing.
Free Trial
LIVE TV may provide a free trial to eligible new Members subject to the conditions displayed at the time of registration.
The duration and eligibility requirements of a free trial may vary according to promotions offered by the Company.
Upon expiration of a trial period, the Member may be required to purchase a Package to continue accessing paid content.
Viewing Packages
LIVE TV may offer Packages including, but not limited to:
Monthly Packages, such as 30-day access
Annual Packages, such as 365-day access
Promotional Packages
Other Packages announced by LIVE TV
Prices, duration, content availability, supported devices, and other conditions will be displayed before purchase.
Unless otherwise specified, Packages do not automatically renew. Members may purchase or renew a Package through payment methods supported by LIVE TV.
Device Access
The number and type of devices that may be registered or used simultaneously depend on the conditions of the Member's Package.
LIVE TV currently supports certain television platforms, including LG and Samsung devices, and may add, modify, or discontinue device support from time to time.
Service Availability
The Company will use reasonable efforts to provide the Service reliably. However, streaming quality and availability may be affected by circumstances including:
Internet connection speed and stability
Network congestion
Member equipment or home network configuration
Device performance and compatibility
Third-party network or infrastructure services
Maintenance
Software or hardware failures
Other circumstances beyond the Company's reasonable control
4. Use of the Service and Content
LIVE TV content is provided for personal and private viewing only.
Members must not, without authorization:
Copy, reproduce, record, redistribute, rebroadcast, or publicly display LIVE TV content
Sell, rent, sublicense, or otherwise commercially exploit the Service or content.
Circumvent access controls, digital rights management, geographical restrictions, device restrictions, or other technical protections.
Reverse engineer, interfere with, attack, modify, or gain unauthorized access to LIVE TV systems.
Introduce malware, viruses, malicious code, or other harmful technology.
Use LIVE TV in violation of applicable laws or third-party intellectual property rights.
Content, channels, features, and supported platforms may change according to licensing arrangements, technical requirements, or other operational considerations.
5. Accounts, Passwords, OTP and Device Authentication
Members may be provided with or required to create authentication credentials to access LIVE TV.
Authentication mechanisms may include usernames, passwords, mobile phone numbers, OTP verification, registered device identifiers, and temporary pairing tokens.
Members are responsible for maintaining the confidentiality and security of their account credentials.
Passwords and other authentication information will be handled using appropriate technical and organizational security measures.
LIVE TV may use device identifiers to identify, authenticate, register, and manage televisions and other devices connected to a Member's account.
LIVE TV may also provide QR-code-based pairing that allows Members to perform certain actions through a mobile device, including:
Registration.
Login.
Account or device pairing.
Password reset
Temporary pairing tokens or sessions may be generated for these purposes. Such tokens are intended for authentication and account management and may expire or become invalid after use or after a specified period.
The Company may suspend or restrict access where unauthorized, suspicious, fraudulent, or abusive activity is detected.
6. Personal Data and Privacy
The Company collects, uses, and discloses personal data only to the extent necessary for providing LIVE TV, administering Member accounts, processing payments, maintaining security, improving the Service, complying with legal obligations, and other purposes described below.
6.1 Personal Data We Collect
Depending on how the Member uses LIVE TV, the Company may collect the following categories of information:
Account and registration information
Username
Mobile phone number
Authentication credentials, including password-related authentication information
Registration date
Account status
OTP verification status
Trial eligibility or trial status
- Other account information voluntarily provided by the Member.
Device and technical information
- Device identifiers used to identify or authenticate supported televisions and devices
- Device platform or type, including supported LG and Samsung television devices
- IP address, including the IP address associated with recent connections
- Device registration and connection information
- Login and authentication records
- Technical information reasonably necessary to operate and secure the Service
Note: Device identifiers may include identifiers assigned by the television, application, or LIVE TV system. These identifiers are used to recognize and manage devices associated with the Member's account.
Subscription and Package information
Current Package
Package expiration date
Trial status
Subscription status
Package purchase history
Package renewal history
Related transaction information
Payment information
When a Member purchases or renews a Package, LIVE TV may process or retain information relating to the transaction, including:
Payment transaction or event identifiers
QR-code payment generation events
Payment status
Payment date and time
Package associated with the transaction
Information required to reconcile or verify payments
Note: Payment processing may be performed through third-party payment service providers. The Company does not necessarily receive or store all financial information submitted directly to such payment providers.
Pairing and authentication session information
LIVE TV may generate temporary pairing sessions or tokens to allow Members to securely perform account-related actions through a mobile device after scanning a QR code displayed on a television.
These sessions may be used for functions such as registration, login, device pairing, and password reset.
The Company may retain technical records relating to these sessions for security, fraud prevention, troubleshooting, and system administration purposes.
Communications
The Company may collect information provided when Members contact LIVE TV, submit inquiries, report problems, provide feedback, or otherwise communicate with the Company.
6.2 Purposes of Processing
The Company may collect and use personal data for purposes including
Registering and administering Member accounts
Authenticating Members and registered devices
Providing access to LIVE TV and subscribed Packages
Managing free trials and Package eligibility
Processing, verifying, and recording payments
Maintaining Package purchase and renewal history
Generating and managing QR-code pairing sessions
Supporting login, registration, device pairing, and password reset processes
Preventing unauthorized access, fraud, abuse, and security incidents
Troubleshooting and maintaining the Service
Providing customer support
Improving service reliability, functionality, and user experience
Maintaining records required for accounting, auditing, dispute resolution, and legal compliance
Complying with applicable laws, lawful requests, and regulatory requirements
Communicating information concerning the Service, Packages, transactions, security, or material changes affecting Members.
Note: Marketing or promotional communications requiring consent will be conducted in accordance with applicable law.
6.3 Disclosure of Personal Data
The Company may disclose personal data where reasonably necessary to:
Payment processors and payment service providers
Cloud, hosting, infrastructure, telecommunications, security, and technical service providers
Contractors and professional advisers supporting LIVE TV
Content or technology partners where necessary for providing the Service
Auditors, accountants, or legal advisers
Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law
- Other parties with the Member's consent or as otherwise permitted by applicable law.
Where third parties process personal data on behalf of the Company, the Company will take reasonable steps to require appropriate data protection and security measures.
6.4 Data Retention
The Company will retain personal data only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.
Different categories of information may have different retention periods. For example, transaction, payment, accounting, security, and legal records may need to be retained after membership has ended where required by law or where reasonably necessary to establish, exercise, or defend legal claims.
When personal data is no longer required, the Company will delete, destroy, anonymize, or otherwise process the information in accordance with applicable law and the Company's data retention procedures.
6.5 Rights of Data Subjects
Subject to the conditions and limitations under applicable data protection law, Members may have the right to:
Request access to their personal data
Request a copy of their personal data
Request correction of inaccurate or incomplete data
Request deletion, destruction, or anonymization where applicable
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request transfer or portability of personal data where applicable
Submit a complaint to the competent supervisory authority.
Members may contact the Company using the details below to exercise their rights or ask questions concerning personal data.
Personal Data Controller
Coel Next Company Limited
Tax Identification No.: 0735560007190
123/66 Moo 12, Rai Khing Subdistrict, Sam Phran District, Nakhon Pathom 73210, Thailand
Tel: 096-996-6982
Email: info@coelnext.co.th
LINE Official Account: @320fzvxg
Certain personal data is necessary for account registration, authentication, payment, or provision of the Service. If a Member does not provide information required for these purposes, the Company may be unable to register the Member or provide some or all features of LIVE TV.
7. Responsibilities of Members
Members must:
Provide accurate registration information
Keep account credentials secure
Use LIVE TV only for lawful and authorized purposes
Respect intellectual property and other rights
Not interfere with LIVE TV systems or other Members
Not attempt unauthorized access, hacking, exploitation, or circumvention of security measures
Not engage in fraudulent payment or account activities
Not distribute malware or malicious code
Promptly notify LIVE TV of suspected unauthorized use of their account
8. Payment
Members may purchase Packages using payment methods made available by LIVE TV.
Payment methods may include QR-code or PromptPay-based payments and payment processing services provided by third-party payment providers.
A Package will normally become active only after LIVE TV receives or verifies successful payment.
If a payment is unsuccessful, cancelled, rejected, expired, or cannot be verified, LIVE TV may withhold or suspend activation of the relevant Package.
Transaction status displayed by LIVE TV may depend on payment notifications or information received from the applicable payment service provider.
9. Cancellation and Refunds
Members may choose not to renew their Package.
Where a Package has already been activated, access will normally remain available until the Package expiration date, unless the account is suspended or terminated under these Terms.
Unless otherwise required by applicable law or expressly stated in a particular promotion or Package:
Payments for activated Packages are non-refundable
Unused viewing time is not redeemable for cash
Trial periods have no cash value
Promotional benefits cannot be exchanged for cash.
Members may contact LIVE TV regarding cancellation or Package issues through:
Tel: 096-996-6982
Email : info@coelnext.co.th
LINE Official Account: @320fzvxg
10. Suspension, Maintenance and Changes to the Service
LIVE TV may temporarily suspend or restrict the Service where reasonably necessary due to:
Scheduled or emergency maintenance
Software or hardware failures
Network or telecommunications failures
Payment verification problems
Security incidents
Protection of Members or third parties
Requirements imposed by content licensors
Legal or regulatory requirements
Natural disasters or force majeure
Other circumstances beyond the Company's reasonable control
Where reasonably practicable, LIVE TV will provide advance notice of planned maintenance or material service interruptions.
The Company may modify features, supported devices, technical requirements, channels, content, or other aspects of LIVE TV where reasonably necessary.
11. Suspension or Termination of Accounts
LIVE TV may suspend, restrict, or terminate a Member's account where the Company reasonably believes that the Member:
Violates these Terms
Provides false or misleading registration information
Uses another person's information without authorization
Attempts to gain unauthorized access to LIVE TV systems
Circumvents security, device, territorial, or content restrictions
Redistributes, resells, rebroadcasts, records, or publicly displays content without authorization
Engages in fraudulent or abusive payment activity
Infringes intellectual property or other rights
Uses the Service for unlawful purposes
Causes or attempts to cause damage to LIVE TV, other Members, or third parties
Fails to pay applicable service fees.
The Company may notify the member or provide an opportunity to remedy the violation prior to account termination, as deemed appropriate and to the extent permitted by law.
The Company may immediately suspend or terminate the account if necessary to protect the service, members, third parties, intellectual property, or system security.
12. Limitation of Liability
To the extent permitted by applicable law, the Company will not be responsible for interruptions, delays, or failures caused by circumstances beyond its reasonable control, including:
Internet or telecommunications failures
Member equipment or network problems
Third-party service failures
Power failures
Force majeure
Scheduled or emergency maintenance
Incompatibility arising from unsupported devices or software
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Thai law.
13. Limitations on Use of the Service
Access to LIVE TV is granted as a limited, personal, non-exclusive, non-transferable, and revocable right during the applicable Service or Package period.
Members do not acquire ownership of LIVE TV accounts, software, content, television channels, or intellectual property by registering for or purchasing a Package.
The Company may restrict, suspend, reset, or terminate access where reasonably necessary for security, licensing compliance, account protection, or enforcement of these Terms.
Members may not transfer, sell, rent, sublicense, or otherwise commercially provide their LIVE TV account or access rights to another person.
14. Intellectual Property Rights
The LIVE TV application, software, interface, trademarks, logos, graphics, databases, documentation, and other materials created or owned by the Company are protected by applicable intellectual property laws.
Television programs, channels, audiovisual works, and other content available through LIVE TV may be owned or licensed by third-party copyright holders.
The Member receives only the right to access and privately view such content in accordance with the applicable Package and these Terms.
Without authorization, Members may not reproduce, record, modify, distribute, retransmit, rebroadcast, sell, rent, publicly perform, publicly display, or otherwise exploit LIVE TV content.
The Company reserves the right to suspend or terminate access where infringement or unauthorized distribution is detected and may exercise any rights or remedies available under applicable law.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Kingdom of Thailand.
Any rights available to Members under mandatory consumer protection, personal data protection, or other applicable Thai laws shall remain unaffected.
Contact Information
For questions concerning LIVE TV, these Terms, account services, payments, or personal data, please contact:
Coel Next Company Limited
Tax Identification No.: 0735560007190
123/66 Moo 12, Rai Khing Subdistrict, Sam Phran District, Nakhon Pathom 73210, Thailand
Tel: 096-996-6982
Email: info@coelnext.co.th
LINE Official Account: @320fzvxg